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Matteo Servetti

Research Support Administrative Junior
Information and Communication Technology Directorate, ICT Service Desk Office
Research center

Title: ITIL 4 Foundation Certificate in IT Service Management
Description: ITIL (formerly Information Technology Infrastructure Library) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business.
Date: 16-12-2019